Do you find it difficult to identify where your team needs improvement? Do poor attitudes that are difficult to confront permeate your team? Are there team members you would like to improve, but if not possible, replace? If so, this pearl can help.
Evaluating where a team member needs to improve is not difficult, but it does take time, truthfulness and a systematic approach. Even though we all dislike criticism (the truth?), we all do want to improve, be thought better of, and feel better about ourselves and others.
Even though most team members seem fully trained, most are not. And the first step to being fully trained is to identify the areas where they need improvement. The attached “Team Member Evaluation System” PDF and “Team Member Evaluation form” PDF are adequate to evaluate every team member so that they can be retrained and attain their maximum potential.
This evaluation sub-system of team training, determines who needs to be trained in what tasks. It also helps to have an effective training program—that is the purpose of the “Team Member Training Kit”, which is one of the 9 major systems that you use to manage your practice.
As far as correcting inappropriate attitudes, most people don’t realize that their attitudes may be disruptive. Most people think, “There’s nothing wrong with my attitude, but others may have bad attitudes!”
Most of our attitudes stem from our personality, which we naturally think are acceptable—many times this is not the case. It’s hard to change who we are, which is why it is best to have certain personalities in certain positions to be naturally successful using their natural attitudes. Even so, some attitudes (listed on the evaluation form PDF) are not acceptable, but once addressed, improvements can be made. And, if the attitudes cannot be changed, that team member needs to be replaced in her position.
And if they need replacement, the "Organization & Hiring Kit" is the most effective way to do it, once you terminate the undesirables.
